Personal identification information
We may collect personal identification information from Users in a variety of ways and circumstances, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, or fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for their name, email address, mailing address, phone number, and/or credit card information, as appropriate. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit their information to us. Users may always refuse to supply personally identification information, though this may prevent them from engaging in certain Site-related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include browser name, type of computer, and technical information about the User’s means of connecting to our Site, such as the operating system, the Internet service provider utilized, and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance user experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them, such as their behavior on the website. DiGiGrid may then target these Users based on their website behavior, including content viewed and products ordered, with advertisements across the Internet for special deals, promotions, etc. Third-party vendors, including Google, may also use information about Users’ past visits to the DiGiGrid Site in order to place DiGiGrid advertisements online to these Users.
Remarketing with Google Analytics
In addition to the above, DiGiGrid uses remarketing with Google Analytics to advertise online, retargeting Users via Google’s advertising platform, Google Adwords. Third-party vendors, including Google, may show DiGiGrid ads on sites across the Internet. DiGiGrid and third-party vendors (including Google) may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on Users’ past visits to the DiGiGrid Site.
How we use collected information
DiGiGrid collects and uses Users’ personal information for the following purposes:
- DiGiGrid may use aggregate information to personalize user experience and to understand how the Users as a group use the services and resources provided on the Site.
- To improve the Site and its offerings based on Users’ information and feedback.
- To improve customer service. Users’ information helps us respond more effectively to Users’ customer service requests and support needs.
- To process transactions. DiGiGrid may use the information Users provide about themselves when placing an order to provide service for that particular order only. DiGiGrid does not share this information with outside parties, except to the extent necessary to provide the particular service requested.
- To administer Site content or features (promotions, surveys, etc.), or to send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails. The email address Users provide for order processing will be used only to send them information and updates pertaining to their order or to respond to their inquiries, requests or questions. Users who decide to opt into DiGiGrid’s’ mailing list will receive emails that may include company news, updates, related product or service information, etc. Users who wish unsubscribe from the list may do so at any time by following the detailed instructions found at the bottom of each email they receive from DiGiGrid.
How we protect your information
We follow appropriate data collection, storage and processing practices and suitable security measures in order to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information, and all other data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a secured SSL communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
DiGiGrid does not sell, trade, or rent out Users’ personal identification information to other parties. For the purposes outlined above, DiGiGrid may share with its business partners, trusted affiliates, and advertisers generic aggregate demographic information not linked to any personal identification information regarding visitors and Users. DiGiGrid may use third-party service providers to help it operate its business, administer the Site, and/or run activities on DiGiGrid’s’ behalf, such as sending out newsletters or surveys. DiGiGrid may share Users’ information with such third parties, for those limited purposes only and subject to Users’ permission.
Users may find advertising or other content on the Site that links to the websites and services of DiGiGrid’s’ partners, suppliers, advertisers, sponsors, licensors and other third parties. DiGiGrid does not control the content or links that appear on such other sites and is not responsible for the practices they employ. Such sites or services, including their content and links, may change constantly and have their own privacy and customer service policies. Browsing and interaction on any other website, including websites that link to the DiGiGrid Site, are subject to the other website’s own terms and policies.
Users’ acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. If you continue to use the Site after changes to this policy are posted, you will be considered as having accepted those changes.
Unit 10 Silverglade Business Park
Surrey KT9 2QL
+44 (0) 1372 845 600
This document was last updated on April 22, 2014.